Security and Quality Assurance of ICT Enhanced Learners Support Services in Distance Education: National Open University Nigeria Experience
Omoregbe O. Helen, Susan Konyeha · NIPES Journal of Science and Technology Research · 2020
Learners Support Services are important parts of any Online and Distance Learning (ODL) system.Quality assurance of these services are paramount to the sustainability of ODL processes in meeting the primary learning objectives.This study focuses on quality assurance of information and communication technology tools deployed in providing supports for learners in ODL institution using National Open University of Nigeria (NOUN) as a case institution.It was conducted using survey research methodology while structured questionnaire was applied to elicit information from student who were sampled using cluster sampling techniques on the quality assurance of ICT utilization for learner support.It was statistically evident from the result of analysis that effective quality assurance processes influence the learning content design and development and provides quality learning content and services for learners' support.The outcome provides sound quality assurance blue print for quality ODL provisioning of ICT-based learner support and security of ICT infrastructures.