Lean IT Transformation Plan for Information Systems Development
Muhammad K. A. Kiram, Maryati Mohd · International Journal of Advanced Computer Science and Applications · 2020
Information systems development (ISD) is prone to failure, which can be defined as a time-consuming and costly phenomenon that provides value that is not directly appealing to clients. While ISD can be enhanced using various tools, models, and frameworks, failures related to ISD remain to be evident and costly. These failures are related to human, organizational, and technological factors and waste in ISD. This study identifies the information system (IS) success criteria and factors that contribute to ISD waste. A qualitative case study was conducted for an ICT research unit by using interview, observation, and document analysis techniques as a means of analyzing the IS success criteria, leanness level, and waste. Findings show that lean IT approaches and IS success criteria can be combined to develop a holistic transformation plan for organizational ISD. This transformation plan can potentially assist IS developers deliver high-value IS while driving organizational growth towards the fourth industrial revolution.