The Rise of Service Robots in Retailing: Literature Review on Success Factors and Pitfalls
Laurens De Gauquier, Malaika Brengman, Kim Willems · 2020
Service robots (SRs) in retail is an emerging topic for both scholars and practitioners. Most of the studies are performed in the field using observational methods. To date, there is a lack of using uniform frameworks in order to fully understand customer–robot interactions. The dark side of robots in retail is still an underexplored area.