ORGANISATIONAL READINESS FOR ARTIFICIAL INTELLIGENCE ADOPTION : Case Finnish business domain
Mia Paul · UTUPub (University of Turku) · 2020
There have been major leaps in the artificial intelligence market in recent years, and many organisations have begun to take an interest in artificial intelligence solutions to develop their business. In recent years, the Finnish government has carried out several projects aimed at promoting development related to the utilisation of artificial intelligence and at improving European-wide co-operation in the scientific and business use of artificial intelligence. The purpose of this master's thesis is to explore how large companies perceive their own capabilities in the adoption of artificial intelligence, along with assessing which internal and external elements they consider relevant. To evaluate this topic, this research paper analyses the responses from 13 Finnish organisations through semi-structured interviews. This study uses the Technology-Organisation-Environment (TOE) theory as the research framework through which these issues are addressed. The TOE framework examines the technology available to an organisation, the external environment, and the internal and external characteristics of the organisation. Based on this research, Finnish organisations raise business case and process understanding, cultural aspects, strategic linking and data-related issues as the most relevant elements that have an impact on the adoption of artificial intelligence. There are plenty of commercial outlets discussing the concepts around AI for business, however scientific research is still fairly limited. The aim of this master's thesis is to narrow this research gap by approaching the topic in a structured manner, hopefully also arousing interest in further research.