Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement
Riya Widayanti, Siti Afifah, Budi Tjahjono, Agung Mulyo Widodo · 2020
One of the ways to solve a problem is to identify the problem and its causes using root cause analysis method. The main problem discussed in this research is the ineffective business process used to handle service order from a customer. The method used in identifying the problem and finding the solu