Service Now: CMDB Research
Monika Patel, Smita Patil, Katerina Tzanavara, Manish Kumar Chauhan, Yuhao Wang, Houmin Xie, Lei Shi · Clark Digital Commons (Clark University) · 2019
The MAPFRE Capstone team has been tasked with reviewing and recommending roadmap on the existing CMDB configuration. Paper discusses the team’s overall research on ServiceNow CMDB, Client’s deliverables and introduction to the latest technological innovations. Based on given objectives and team’s analysis we have recommended key solutions for the client to better understand the IT environment areas of business service impact, asset management, compliance, and configuration management. In addition, our research has covered all the majority of the technical and functional areas to provide greater visibility and insight into existing CMDB and IT environment.