Identifying and Addressing Design and Policy Challenges in Online Content Moderation
Jialun Aaron Jiang · 2020
My doctoral research identifies and addresses the design and policy challenges of content moderation on the levels of smaller communities and larger platforms, using a combination of interviews and surveys. My prior work studies voice-based communities on Discord, and shows that voice as a new technology brings unique challenges to community moderators and highlights the fundamental evidentiary need in content moderation. My dissertation expands on this work by (1) quantifying severity of violations as a way to address social media platforms' challenge of prioritization, and (2) empirically evaluating existing moderation approaches and design recommendations by soliciting moderator and user perceptions of them. Combining these perspectives, my dissertation will provide guidelines for improving content moderation in online communities.