Using a Chatbot to Increase Tourists’ Engagement
Samane Hosseini · Theseus (Ammattikorkeakoulujen) · 2020
Technological innovations like Artificial intelligence (AI) are increasing efficiency every day across many industrial sectors. Few industries can compare to how much Artificial Intelligence (AI) has improved the tourism industry. Machine learning (ML) and modern chatbots have become functional and appear to be examples of how this technology can positively affect our daily lives. The objective of this thesis is to introduce the impact of chatbot technology in the tourism industry and researching its current state. Furthermore, this research provides enough information to evaluate the digital trends and growing demands in the tourism sector. This research also aims to design a Telegram chatbot that can assist travelers in planning their travel activities and also increase the tourist’s engagements with their environment. This research discusses if tourists like this idea, their journeys will be much simpler as they do not have to use other services to get necessary information about the cities they are visiting. For businesses, this means higher engagement of tourists with local businesses, which in turn means more profit.