Adapting User Experience Research Methods for AI-Driven Experiences
Clara E Kliman-Silver, Oliver Siy, Kira Awadalla, Alison Lentz, Gregorio Convertino, Elizabeth F. Churchill · 2020
This short paper describes how to adapt user experience research methods for artificial intelligence (AI)-driven applications. Presently, there is a dearth of guidance for conducting UX research on AI-driven experiences. We describe what makes this class of experiences unique, propose a preliminary foundational framework to categorize AI-driven experiences, and within the framework we show an example of methodological adaptations via a case study.