Loading ... A Short Study into Security Delay Frustration
Alapan Arnab, Dave Nunez · 2006
This report discusses a small experiment to investigate the amount of time users are willing to wait for applications to load, before they become frustrated. In particular, the experiment investigates whether, users are willing to wait longer, if they are aware that a security operation needs to be performed before loading the application. Our results show that users are willing to wait, on average 5.5 seconds longer for applications to load, if they are aware of a security operation.