Enhancing Customer Service Using Chatbot Application Through Artificial Intelligence
M. Prabu, T. Sai Tarun, Abdelrahman Mohamed, Adarsh Vijay · Journal of Computational and Theoretical Nanoscience · 2020
In every service based or product based company customer services is considered to be an important sector to maintain customer relationship. This sector also consumes a lot of resources from the company both labor wise and money wise. In this sector the usage of resources are high due to the demand in the sector, A good company is defined how good is their customer service, Today most of the companies lack a good customer interaction, Hence to ease this process of customer services in this paper we propose to use A.I chatbot in the customer service sector. The result will be faster and more optimal customer service solutions.