Cloud computing is a cost saver only if...
Rasha Makhlouf · 2020
Cloud computing is one of the most booming trends in the ICT fields. It is promoted as a cost saver as it moves the burden of provisioning capital IT investments to the side of the cloud provider. However, there are no criteria or guidelines to help cloud customers get a full picture of what is required from them before going to the cloud. The aim of this research is to provide a base for a cost estimation model for the cloud customers. This research adopted a 360-degree industry view to study the total cost incurred for cloud customers. Expert interviews from the vendor, customer and consultancy sides were used. Using the TCO approach and TCT, the findings show more costs areas that are not communicated by the vendor in advance. These cost areas include delivery, communication costs, service, management and quality. As well, the prices offered by the vendors are not as straightforward as expected.