Evaluating the Usability of Heuristics within Telegram using the Linear Regression Method
Rumini Rumini, Athanasia Irene Astrid · 2019
Telegram is a cloud-based instant messaging application that focuses on speed and security. Telegram is designed to make it easy for users to send text messages, audio, video, images and stickers to each other safely. Telegram is growing rapidly and the application has been downloaded more than 100 million times. Although it has been downloaded more than 100 million times in reviews on the Google Play Store some users complain about the Telegram application. The problem is part of the usability heuristic interface aesthetic and minimalist design problem that exists in telegram applications. Because of this, it is necessary to explore more comprehensive problems to better explore the problems that occur in telegram application users. The usability heuristic level needs to be known to explain its effectiveness in telegram applications for users. This study provides evaluation results to determine the level of usability heuristic in telegram applications using multiple linear regression methods. The results obtained from this study indicate that 5 usability heuristic variables exist in telegram applications according to the user.