CAFE : towards a conceptual model for information management in electronic mail
Juha Takkinen · 1997
Managing information in the form of text is the main concern of this thesis. In particular, we investigate text that is daily made available through the increasing use of e-mail. We describe the design and implementation of a conceptual model, CAFE (Categorization Assistant For E-mail). We also present the results of a case study and a survey that motivate the model. The case study studies the effect of the computer screen on people's structural build-up of categories for e-mail messages. Three different representations of categories are used: desktop, tree, and mind map. Cognitive science theories have served as an inspiration and motivation for the study. The survey presents a selection of currently available e-mail clients and the state-of-the-art and trends in e-mail management. Our conceptual model provides support for organization, searching, and retrieval of information in e-mail. Three working modes are available for satisfying the user's various needs in different ...