Implementation of Task-Centered Design in a Web-Based Catalogue
Rina Yulius, Fandy Neta, Muchamad Fajri Amirul Nasrullah, Muhammad Fikri Addin Rambe · 2020
E-catalogue is an optional way to facilitate the process of marketing in a company and increase its revenue.Its digital form allows a company to perform regular updates quickly and easily at zero cost, ensuring the accuracy of product data when it is presented to customer.Unlike conventional catalogs, e-catalogs facilitate a direct relationship between the company and its customers.The benefit of the e-catalog should be felt by both company and customers.Unfortunately, designing an ideal e-catalog that can give mutual benefit for company and customers is relatively tricky.It's easy for e-catalog product data to become messy and inconsistent.It's tedious and time-consuming to continuously update and manage the data.This study aims to design a standardized web-based catalog using task-centered design to give more benefits for the company and customers.By using a well-structured questionnaire, data were obtained from both company and customers.The questionnaire was developed using a modified-Nielsen's usability testing model.This model considers several factors that influence the usability of a system namely learnability, efficiency, memorability, errors, and satisfaction.Of the overall indicators, the average number of user satisfaction is 86.72% (minimum threshold = 80%) which means the web-based catalog is very feasible.Therefore, it can be concluded that the e-catalog can be well-received by the company and its customers.