A Study of Artificial Social Intelligence in Conversational Agents
Vibha Satyanarayana, Shruthi Shankar, V Sruthi, Bhaskarjyoti Das · 2018
The main goal of Artificial Intelligence (AI) is to make a machine as intelligent as a human. While AI has advanced significantly over the past years, with its ability surpassing humans in several fields, the one thing that it still lacks is social awareness i.e. have the social skills of a human, a sense of what is appropriate and what isn't and make decisions based on that. These are highly subjective and there is no single set of rules to determine them. With the use of AI increasing at such a high rate that AI has become a part of people's everyday lives it is absolutely necessary for AI systems to know what is socially acceptable. In this paper, we have conducted a thorough and systematic study of the current state of the art for implementing social and emotional intelligence into a conversational agent.