In Which Department(s) the Robots Might Be Employed
Seden Doğan · Advances in hospitality, tourism and the services industry (AHTSI) book series · 2020
The development of service robotics comes along with the development of industrial robotics. Service robots are designed to perform professional job tasks as well as for service users in areas of everyday life. One of the fields for service robots' application is medicine. This chapter determines the opinions of the university students who have tourism education towards tasks that may be performed by the robots. The research question was “in which hotel department the robots might be employed”. In total, 396 valid surveys were collected from the students, Mann Whitney U and Kruskal Wallis-H Tests were conducted to test the hypotheses. It was found that gender, department, and grade are significantly effective on the students' opinions towards tasks that might be performed by service robots.