Analysis of Critical Success Factors from ERP System Implementation in Pharmaceutical Fields by Information System Success Model
Levie Syafiraliany, Muharman Lubis, R. Wahjoe Witjaksono · 2019 Fourth International Conference on Informatics and Computing (ICIC) · 2019
The implementation of ERP system in this era is important because it accelerates the achievement of company goals. The company in this study is engaged in pharmacy using the SAP system, but the implementation of the SAP system has not run optimally in the company, therefore it requires an analysis of the success factors of ERP in order to minimize the negative impact and failure of ERP implementation. The analysis critical success factors of the ERP system implementation in the pharmaceutical company is based on the success model of information systems by DeLone and Mclean. This type of research is explanatory research using a quantitative approach, the quantitative data obtained by using a survey in the form of a questionnaire. The results of the study indicate that the critical success factors of ERP implementation that has a significant effect is the use of net benefits, user satisfaction of net benefits, and system quality of use.