Mobile-based In-Room Check-in System for Optimizing Check-in Process at The Sultan Hotel & Residence Jakarta
Achmad Solichin, Jayaun Jayaun, Rudhy Ho Purabaya · 2019
Based on observations of the guest check-in process at The Sultan Hotel & Residence Jakarta, it was found that the length of the check-in process causes a queue of guests at the reception. At this time, the check-in process takes more than 4 minutes on average. It often causes quite long queues and creates inconvenience for guests. Therefore, business process improvement is needed to overcome the problem of the length of the check-in process. In this study, it is proposed to improve the check-in process by implementing a mobile-based “In Room Check-in” system. The system developed is the same as the check-in system that runs at the moment, but has the advantage of being accessible via mobile devices such as smartphones or tablets. With these advantages, the check-in process becomes more effective and flexible. The system is also directly connected to the main hotel system. The results of testing the “In Room Check-in” system showed an increase in the speed of the check-in process up to 3 minutes per guest.