Good Practices in Usability Testing on People with Disabilities
Gabriela Delgado-Quesada, Josue Porras-Fernandez, Karla Araya-Orozco, Mario Peña Chacón · 2019
It is common that in the development of software the usability tests are not carried out contemplating users with disabilities, even if these products are oriented to this population. The usability evaluates the ease with which a user can interact with an interface, which is why applying usability tests to the tools developed allows us to improve the usability. Inclutec is a group that focuses on the development of software-based inclusive technologies. For this reason, usability tests are designed and executed in digital products, establishing specific characteristics and requirements based on the disability conditions of the test subjects and the environment where they are carried out. This article presents the adaptations that were applied to usability tests that are usually used when validating a tool considering people with disabilities as main users. Based on the experiences obtained when applying these tests to people with visual, motor and hearing disabilities, it was possible to document essential elements to be considered based on the disability presented by the user.