How to Support Users in Understanding Intelligent Systems? Structuring the Discussion
Malin Eiband, Daniel Buschek, Heinrich Hußmann · 2021
The opaque nature of many intelligent systems violates established usability principles and thus presents a challenge for human-computer interaction. Research in the field therefore highlights the need for transparency, scrutability, intelligibility, interpretability and explainability, among others. While all of these terms carry a vision of supporting users in understanding intelligent systems, the underlying notions and assumptions about users and their interaction with the system often remain unclear.