Usability Analysis of an Academic Faculty Website: A Case Study of the Selected University
Hartomo Soewardi, Mohammad Haikal Ramadhan · IOP Conference Series Materials Science and Engineering · 2020
Abstract Website constitutes a pivotal element in an academic institution. It is useful to provide academic information for stakeholder requirements like final scores, academic calendar, scholarship, student competition, etc. This paper presents an investigation about the level of usability of the website at the selected faculty of the university in Indonesia based on 5 dimensions, namely learnability, efficiency, memorability, error, and satisfaction. It is noteworthy that the faculty should supply the information in detail and accurately. However, as a matter of fact, few of a faculty website in some certain universities sometimes experiencing matters for the user. Thus, it is crucial to do the analysis of the usability of the website at the faculty level. A qualitative study was conducted by distributing some Likert-scale questionnaire to stakeholders that consisted of students, academic staff, student’s parents, and lecturers. The questionnaire contains 25 statements divided into five groups of elements by referring five dimensions above with each group having 5 questions or statements. The non-parametric statistic was conducted to test the hypothesis. The result of this study shows that the website of the selected faculty is classified into a moderate level with 68% of usability grade. Thus, this study recommends that the faculty improve its website in the layout of menu, content, add some features to ease login and increase usability level.