Architecture Model of Information Technology Infrastructure based on Service Quality at Government Institution
Adityas Widjajarto, Muharman Lubis, Umar Yunan · Procedia Computer Science · 2019
Public service activities in several government institutions are currently using information technology services so that information technology services must also have criteria in accordance with the government’s vision and mission. One fundamental problem is providing quality and reliable information services that provide infrastructure support that has the capability and capacity. The provision of this infrastructure can be approached with accurate and complete planning and design. The purpose of this research is to produce infrastructure architecture planning and design that forms infrastructure services. As a service, infrastructure architecture has the duty to provide quality and reliable services for end users. Applications and data which are business processes of government institutions require infrastructure parameters that are presented from the service side perception. One way to present infrastructure services for information services in business processes is by planning right before the implementation and deployment phase. At present, the discussion of infrastructure architecture that is widely used is based on the core functions of infrastructure architecture which are limited to the main development and use. These core functions usually focus on availability and modularity (scalability). Availability is usually discussed in the criticality of services that require infrastructure backup. Whereas modularity is related to an increase in the number of users or services. In this study a collaborative role was added, namely an open contribution to the service delivery cycle from the infrastructure section. This open collaborative method is a strategy to "develop synergies" between infrastructure service providers and service users (end-users).