Beyond Digitalization Traps: A 4-Layer Model of IoT Service Engineering In an Enterprise Context
Toshihiko Yamakami · 2019
With advances in information and communication technologies (ICT), the Internet of Things (IoT) penetrates into enterprise computing. However, despite positive attitudes in many enterprises, many IoT-based solutions have stagnated at a stage of Proof of Concept (PoC). The author analyzes obstacles in this challenge. Then, the author presents a concept of digitalization trap. The author presents a simple use case in enterprise computing. From the four different viewpoints to solve the use case, the author presents a 4-layer view model of enterprise computing. In order to deal with this digitalization trap, the author describes the implications of the 4-layer view model. With an increased number of IoT technology available, the author presents importance of a layered view model to identify the critical focal point of service engineering in an enterprise context.