Impression formation for a telepresence robot in office environment
Aiko OHTSUKA, Masaya Ando, Atsuo Kawaguchi, Tetsuya Yohira · The Proceedings of JSME annual Conference on Robotics and Mechatronics (Robomec) · 2019
We aim to obtain design guidelines that will enhance the acceptability of telepresence robots in office environments. As an initial step, we conduct an interview survey on a case in which a manager has used a telepresence robot to communicate with his team members occasionally for a long period (about 3 years). In this paper, we examine office worker’s impression change on the telepresence robot. The survey suggests that (1) frequency of interaction with the robot and relationship with the manager affect the impression formation of the members, and (2) suspicious feeling on the robot is weaken over time, and the members gradually start feeling as if the robot is like the manager himself.