Developing Instruments for Measuring the Effectiveness of the Korean National Quality Award
Jae‐Young Moon, Sang‐Chul Lee, Yung‐Ho Suh · Journal of the Korean society for quality management · 2006
The purpose of this research is to develop the methodology for measuring the effectiveness of the Korean National Quality Award. To test the validity of the model, confirmatory factor analysis is used. Conclusively, 79 questions in 15 sub-categories from 7 categories are developed valid in the empirical research. Seven categories are Leadership, Strategic Planning, Human-Resource Focus, Process Management, Customer & Market Focus, Information & Analysis and Results.