IMPROVING CUSTOMER SERVICE USING VOICE OVER IP TECHNOLOGIES
Scott A. Mayers, Patrick Flannelly, R. Craig Zavadil · Proceedings of the Water Environment Federation · 2004
IMPROVING CUSTOMER SERVICE USING VOICE OVER IP TECHNOLOGIESWorld class customer service is often a strategic goal of most forward-looking water and wastewater Utilities. It is the lens for public perception of the entire Utility's operations. Continuous improvements in customer service and public relations can pay immeasurable dividends in the value that the Public places on their water and wastewater utility providers.Starting with a comprehensive IT...Author(s)Scott A. MayersPatrick FlannellyR. Craig ZavadilSourceProceedings of the Water Environment FederationSubjectSession 12: Customer FirstDocument typeConference PaperPublisherWater Environment FederationPrint publication date Jan, 2004ISSN1938-6478SICI1938-6478(20040101)2004:2L.372;1-DOI10.2175/193864704784342181Volume / Issue2004 / 2Content sourceUtility Management ConferenceFirst / last page(s)372 - 386Copyright2004Word count270