An Extranet-based Customer-centric Enterprise Model
Željko Panian · WSEAS Transactions on Computers archive · 2003
An extranet-based customer-centric model that enables the enterprise to develop a virtual value network linking it together with its business partners and customers is presented. The key to the success of this model is for the enterprise to be able to rapidly create new customer-oriented applications that build upon the existing information systems infrastructure. There are several crucial characteristics that make an extranet application framework effective, and they are briefly discussed. Finally, the appropriate methodology for an extranet-based customer-centric model implementation is explicated.