Handling Socio-Technical Barriers Involved in Crowd-Based Requirements Elicitation
Talat Ambreen · 2019
Currently a large number of software systems target a huge customer base termed as market-driven or market-based systems. Requirements elicitation of such a kind of software systems is not possible following a traditional approach as there are many geo-graphically dispersed customers in these systems. These days crowd-based requirements elicitation (CBRE) has been proposed and utilized by researchers and practitioners as a new method of requirements identification which offers benefits of handling many diverse system's stakeholders. CBRE is done by involving crowd members through crowdsourcing. This method in turn involves many social and technical barriers, as the participants (crowd) utilized during this process belong to varying geographic regions with varying cultures and diversity, and due to the in-volvement of crowdsourcing platform during elicitation process. The objective of this PhD research proposal is to identify these socio-technical barriers involved in crowd-based requirements and devising a requirements elicitation strategy to better handle the issues involved in CBRE. An exploratory case study methodology will be utilized to explore the socio-technical barriers, the root causes as well as pros and cons of these barriers. Based on the exploratory case study results, a strategy will be devised for requirements elicitation, involving crowd participants. While, a confirmatory case study will be conducted to check the effectiveness of this strategy. The results in the form of a framework of socio-technical barriers in CBRE will be achieved.