Implementing Enterprise Resource Planning Systems in the Cloud: Challenges and Solutions
Ahmad Rabay'a, Kálmán Graffi · 2019
sCloud computing for Enterprise resource planning (ERP) provides solutions to the difficulties encountered by conventional ERP systems. This research investigates the accompanying issues of implementing ERP systems using Cloud computing, and introduces solutions to these issues including Service level agreement (SLA), standardization, and customers' resistance. The issues are investigated through an exploratory study and proposed solutions are introduced, and then validated based on specifications from the Cloud Security Alliance. The results of this research are simplified assembling of issues, best practices, and specifications toward implementing ERP in the cloud. The research results include: SLA is a necessary contract, but it is not sufficient, as more auditing and checking procedures must be added to the SLA to assure availability and security of offered services. Moreover, bigger providers do not welcome a standard for ERP in the cloud, and they might get convinced by standardizing only the core part of ERP in the cloud. Finally, there are different views about the potential resistance toward ERP in the cloud, but increasing the customers' awareness and confident in the cloud ERP systems could help overcoming this resistance. The results of this work should help the market and researchers getting better understanding of the market view towards ERP in the cloud, and the chances of promoting it.