Reliable Classification of FAQs with Spelling Errors Using an Encoder-Decoder Neural Network in Korean
Youngjin Jang, Harksoo Kim · Applied Sciences · 2019
To resolve lexical disagreement problems between queries and frequently asked questions (FAQs), we propose a reliable sentence classification model based on an encoder-decoder neural network. The proposed model uses three types of word embeddings; fixed word embeddings for representing domain-independent meanings of words, fined-tuned word embeddings for representing domain-specific meanings of words, and character-level word embeddings for bridging lexical gaps caused by spelling errors. It also uses class embeddings to represent domain knowledge associated with each category. In the experiments with an FAQ dataset about online banking, the proposed embedding methods contributed to an improved performance of the sentence classification. In addition, the proposed model showed better performance (with an accuracy of 0.810 in the classification of 411 categories) than that of the comparison model.