Determine Types of Indonesian Hospital by Criteria-based Proses Model, K-means Cluster, and Hierarchical Average Linkage
Kristiana Kristiana, Kelly Rossa Sungkono, Riyanarto Sarno · 2019 International Seminar on Application for Technology of Information and Communication (iSemantic) · 2019
Hospital is an institution that provides health services to all communities. Hospitals in Indonesia have class type divisions, namely class A, class B, class C, and class D. Several criteria determine each classification. These criteria are human resources, such as the availability of doctors and pharmacists and time criteria. However, the values of those criteria are usually obtained by observation directly. The aim of this study is defining hospital values for each criterion through model process hospital directly. Firstly, this experiment forms a log of processes in the hospital instantly by using a workflow system. Then, a log is processes based on the hospital criteria. The final values of those criteria are processed by K-means Cluster and Hierarchical Average Linkage to obtain the hospital class. The final results of the experiment show that the K-means Cluster method is better with the Hierachical Average Linkage method in terms of accuracy, precision and recall.