INFORMATION SYSTEMS SUCCESS DIMENSION IN INDONESIA ONLINE TRAVEL AGENCY INDUSTRY
Irda Agustin Kustiwi · Russian Journal of Agricultural and Socio-Economic Sciences · 2018
Technological developments allow us to carry out daily activities makes information more value expensive, quickly and easily obtained.Information technology is needed to obtain, manage, send and or share information.Online travel agency (OTA) industry are a part of information system that used application (website, application store, IOS) where an activity is supported by features classified according to needs.Others, information systems support is getting cheaper and easier such as in gadget that offers ease of doing activities that generate interest.Traveloka, Tiket.com, and Pegi-pegi are online travel agent applications that offer cheap, fast and supported by user friendly features.The base theory used to measure this information systems success is The DeLone and McLean Model.Descriptive quantitative method is used in research to describe a condition that includes 100 respondents which is ever use online travel agent application, then using purposive sampling technique for data collection.This paper result consists the high quality of system are obtained by Tiket.com, the quality of information obtained by Tiket.com, the quality of services obtained by Pegi-pegi, the users and the highest quality quality obtained by Traveloka, and the net benefits for users obtained by Tiket.com.