An Investigation of Negative Reviews on Tripadvisor about the Seafood Restaurants in Kyrenia
Müjdat Ertürk · Journal of Business Management and Economic Research · 2019
In this research, negative reviews written on tripadvisor.comabout the seafood restaurants in Kyrenia were examined.The average of the ratings of the restaurants is 4.14 on a 5 point scale.This average indicates high satisfaction.Customers wrote 938 reviews about the restaurants.Of the customers who wrote these reviews, 62% rated their experience as excellent, 24% as very good 7% as average, 3% as poor, and 4% as terrible.These ratings also indicate high satisfaction.Of all the reviews, 137 are negative.Of the customers who wrote these negative reviews, 3% rated their experience as excellent, 6% as very good, 45% as average, 18% as poor, and 29% as terrible.Of these negative reviews, 30% are about the dishes, 23% about the staff, 19% about the prices, 16% about the service, 6% about the service environment, and 6% about the menus.