Behind the Screen: Content Moderation in the Shadows of Social Media
Ysabel Gerrard · New Media & Society · 2019
Out of the shadows, out from behind the screen, and into the light.(p.222) Sarah T. Roberts' Behind the Screen: Content Moderation in the Shadows of Social Media offers a ground-breaking exploration of commercial content moderation (CCM): a term the author coined to denote the essential yet taken-for-granted human labour of 'screen[ing] content uploaded to the internet's social media sites on behalf of the firms that solicit user participation' (p.1).Although internet communities have long been overseen by volunteer moderators, Roberts explains that content moderation is now done at scale: it