A Study of Cyber Hate on Twitter with Implications for Social Media Governance Strategies
Rob Procter, Helena Webb, Pete Burnap, William Housley, Adam Edwards, Matthew Williams, Marina Denise Jirotka · 2019
This paper explores ways in which the harmful effects of cyber hate may be mitigated through mechanisms for enhancing the selfgovernance of new digital spaces.We report findings from a mixed methods study of responses to cyber hate posts, which aimed to: (i) understand how people interact in this context by undertaking qualitative interaction analysis and developing a statistical model to explain the volume of responses to cyber hate posted to Twitter, and (ii) explore use of machine learning techniques to assist in identifying cyber hate counter-speech.