Hospitality of chatbot building platforms
Saurabh Srivastava, T. V. Prabhakar · 2019
The temptation to be able to talk to a machine is not new. Recent advancements in the field of Natural Language Understanding has made it possible to build conversational components that can be plugged inside an application, similar to other components. These components, called chatbots, can be created from scratch or with the help of commercially available platforms. These platforms make it easier to build and deploy chatbots, often without writing a single line of code. However, similar to any other software component, chatbots also have quality concerns. Despite significant contributions in the field, an architectural perspective of building chatbots with desired quality requirements is missing in the literature.