Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review
Dorothee Wittek, Manuel Wiesche, Klaus Goffart, Helmut Krcmar · Journal of the Association for Information Systems · 2019
The key to an information system’s (IS) success is its value experienced by the user. A promising approach to enhance user value is to design for the users’ experiential desires. For example, fulfilled experiential desires enhance the users’ satisfaction and loyalty. Despite these benefits, few design principles exist for developing IS according to the users’ experiential desires. Therefore, the aim of this literature review is to aggregate the current state of knowledge concerning the different theoretical perspectives on utilitarian, hedonic and dual-purposed IS. We build a framework that illustrates the relationship between different theoretical perspectives on IS affordances (i.e., motivational, cognitive, affective, and social) and different technology types (i.e., utilitarian, hedonic, dual-purposed). The presented framework offers a starting point for the development of theory-based design principles for experiential affordances of IS. We conclude with a summary of opportunities for future research to extend our knowledge of experientially fulfilling IS.