Usability Evaluation and Development of a University Staff Website
Andre Valerian, Harry Budi Santoso, Martin Schrepp, Gladhi Guarddin · 2018 Third International Conference on Informatics and Computing (ICIC) · 2018
Staff Website of one of big universities in Indonesia is a portal for access and information about lecturers, staff, and researchers in the university. However, the website has not fulfilled its main function. This is because the searching mechanism on the website has not matched the user's expectation, and the interface of the website is not very attractive. This research describes a project to measure the usability and user experience of the Staff Website. The evaluation results show that the website has not reached the required level of usability and user experience. Based on these results we developed an alternative design and formulated a better search mechanism for the website. This research is expected to improve the deficiencies of the Staff Website. System Usability Scale (SUS) was used to measure the usability and User Experience Questionnaire (UEQ) to measure the broader aspect of user experience. In addition, a usability test was done to get qualitative data that could be used to improve the website and especially the search mechanism. The result of this research was a measurement of usability level, design alternative, and formulation of the search mechanism in the Staff Website. From this research, we concluded that the usability of the Staff Website needs improvement, and based on the survey results, it was urgent to generate an alternative design and a searching mechanism such as making an advanced searching mechanism, sorting and filtering buttons, and more. The new design was further evaluated with SUS and UEQ, and the results show that the website has significantly improved.