Mining Public Opinion on Ride-Hailing Service Providers using Aspect-Based Sentiment Analysis
Isti Surjandari, Reggia Aldiana Wayasti, Zulkarnain Zulkarnain, Enrico Laoh, Annisa Marlin Masbar Rus, Irfan Prawiradinata · International Journal of Technology · 2019
The use of ride-hailing services as a solution to current transportation problems is currently attracting much attention. Their benefits and convenience mean many people use them in their everyday lives and discuss them in the social media. As a