Substantive Legal Software Quality
Marc Lauritsen, Quinten Steenhuis · 2019
Readily available interactive programs dispense substantive legal guidance, often including bespoke documents. These are found across a wide spectrum of commercial and non-commercial contexts. Consumers are coming to rely on them as alternatives to expensive lawyer services. Yet their quality is uneven and difficult to assess. We are in danger of serious harm being done to unwitting users. How can we avoid an epidemic of artificial misinformation, systematic inaccuracy, and mechanical malpractice? This paper reviews how those dangers play out in real-world application contexts and explores ways in which the AI & Law community might help address them.