Consumer Behaviour and Insurance Claim Fraud in Malaysia
Fauzilah Binti Salleh, Dgku Noor Hazzarita Ag Kassim, Ahmad Shukri Yazid, Norfadzilah Rashid · International Journal of Academic Research in Business and Social Sciences · 2018
This review paper aims to determine the factors influencing the attitudes of consumers towards insurance claim fraud.In this research, data review was conducted on 60 articles associated with this study's objectives according to experts' views and researchers' experience.It was shown in this research's primary finding that economic issues, moral hazard, and perceived fairness are the elements which will result in insurance claim fraud.This has validated the influence posed by consumer behaviour on insurance claim fraud.However, the estimated insurance claim fraud data provided by Bank Negara Malaysia (BNM) rather than the actual data, along with the obstacles of acquiring data from consumers were the limitations in this research.