Supporting Decision Makers with Use Cases; Case Study Results
Mike Russell, ESEP · Procedia Computer Science · 2019
The benefits of defining Use Cases to support systems development, particularly during the early stages of the lifecycle, is well established in both software and systems engineering. The effective implementation of Use Cases to support stakeholder decision making during system development tends to be uneven, particularly for non-technical decision makers. This paper presents three case studies where Use Cases were developed and successfully used to support a variety of stakeholders in their decision making, two of which featured simulations of the Use Cases. This paper highlights aspects of Use Case development that were most useful to decision makers, what was not as useful, and finally recommends several areas for future research. The goal is not to present a tutorial on Use Case development. Rather, it is to identify factors that developers can consider during Use Case development to better support system visualization and decision making.