Iterative usability testing of a corporate Intranet
Beth Fowler · Carolina Digital Repository (University of North Carolina at Chapel Hill) · 2019
This paper details an effort to apply usability techniques to the redesign of a corporate intranet. The process included interviews, a heuristic review and three rounds of user testing. The goal of the project was to determine whether user performance and attitude improved across the three tests, and, if so, to suggest design principles which might account for this improvement. Intranets have become an important part of the business infrastructure for many companies. While they are often used to deliver organizational information, some intranets have evolved to become an integral part of the company's actual business processes and task workflow. Intranets have a tendency to grow through accretion rather than design, however, and as more of a company's information resources are added, the intranet can outgrow its ability to make the information easily available. User testing of the site can help developers design an intranet that is efficient and easy to use.