Take Users Seriously, But Take a Deeper Look: Organizational and Technical Effects from Designing with an Ethnographically Inspired Approach
Jesper Simonsen, Finn Kensing · RUCforsk (Roskilde University) · 1994
In this paper we address how to do reliable systems design in small complex organizations- small in the sense that the design project we use as an example has approximately 50 employees, and complex in the sense that the employees had very different roles and relationships. We use the term design in the same way as architects do- focusing on the analysis of needs and the preliminary design of functionality and form- in contrast to what is common within computer science, where the design term is borrowed from engineering- focusing on construction and implementation. Current approaches used in industry and published in literature (e.g. SA, SD, OOA, and OOD) tend to