Health and Wellbeing. Challenging Co-Design for Difficult Conversations, Successes and Failures of the Leapfrog Approach
Roger Whitham, Leon Cruickshank, Gemma Coupe, Laura Wareing, David Pérez · The Design Journal · 2019
Conversations are an everyday element of health and social care practice, and improving them could lead to widespread positive impacts on care provision.We present three initiatives to improve difficult conversation through three case studies, each using co-design to produce tools for later use by practitioners.The approach taken is knowingly risky, as tools can be difficult to co-design and difficult to encourage others to use, leading to failures as well as successes.Alongside specific empirical insights from the case studies we discuss the benefits of co-designing flexible tools for ongoing use and adaptation by practitioners, and the implications of this approach for the sustainability and impact of co-design initiatives.