A Context Model for Individual Process Management
Bochra Khiari, Lamia Labed · 2018
In the current digital economy. advances in Information and Communication Technology (ICT), gave rise to new digital services of different types. These digital opportunities are inducing new challenges for the business process management technology as exclusively operations-centric business challenges are giving way to customer-centric business challenges. This paper presents a context model for customer-centric context-aware business process management. A modeling methodology is elaborated to identify and formalize the contextual knowledge relevant to customers life events with a view to support companies to proactively conceptualize individualized services.