Smart Menu Card System
J. Caroline El Fiorenza, Anurag Chakraborty, R Rishi, Kaustubh Baghel · 2018
There are numerous ways in which the customer experience can be improved in the hotel industry. One great way to do this is through a smart menu card system. Instead of the current system of ordering food through printed menu cards, customers will be able to order their choice of meal through an app in the restaurants. This gives the customer complete freedom to browse through the menu and placing their order, which can then be sent to the kitchen for preparation. The app will have a very simple and easy yet effective user interface for the customers. This will reduce the need for printing multiple copies of the menu card. The menu can be easily updated and maintained by the restaurant staff as well unlike in the case of printed menu cards. The ordered items are also updated in the database and this will often avoid the misunderstanding between the customer and the waiter in case he gets served something different or eliminating false orders. Users will also be able to pay their bill through the app using net banking. This will reduce time consumption in getting the bill ready and reduce the dependency of paying through cash or credit cards. People using the app can also make reservations at their favorite restaurants as per the availability of tables that can be updated by the restaurant staff through the app. The app will also help in restaurant owners to not worry about hiring staff and waiters and in certain cases them not showing up for work. The app can also take up reviews of customers and leave recommendations to other users' benefit. The app will feature all the details of the hotels and their locations along with the menu that users can benefit from. The app will have a different set of user interface for the customers and the restaurant owners. The restaurant staff can use the app for keeping track of the food being ordered and bill payment. This will also help them keep an accurate record of the total earnings at the end of the day. This app has potential to solve issues and improve the experience of customers in hotels and restaurants.