Analysing Information System of Academic Services in The University
Wahyu Prima, Ganefri Ganefri, Krismadinata Krismadinata · 2017
The purpose of this study was to analyze the information system of academic services at the university. This type of research is the study of literature whose results serve as starting points for developing the information system of academic services at the university. Based on a review of literature, the data indicate that the lack of access to information, waste of time, huge cost, storage, management, decision-making, and tracking still share manually, the lack of information for stakeholders to make decisions, and the lack of information about the University for prospective students, as well as working with the mismatch of competency. Based on these results, the need to develop information systems academic service quality through customer satisfaction, which university students are the main customers. Thus, further research will be developed for academic-based service information systems Customer Relationship Management (CRM)