UX heuristic evaluation of cross-channel interaction systems: first experimentations
Adriano Bernardo Renzi, O. Fonseca de Almeida · 2018
Interaction, User Experience, UX heuristics This is the first experimentation using the 9 UX heuristics (Renzi 2016) as a guide for a cross-channel system ecology heuristic evaluation.The paper presents the preparations, proceedings and results of the Airbnb system ecology UX evaluation, permeating three digital devices -smartphone, desktop computer and tablet -in order to simulate a crosschannel user experience journey in four micro moments.